19-03-20

Centre Update

Information for Alert Level 2

Centre and Foodcourt Shopping Hours

As we navigate through these unique times together, our trading hours have changed temporarily as follows:

Monday – Saturday 9am - 5pm

Sunday 10am – 5pm

Some retailers will have trading hours that are different to the Centre’s. Please check their website for individual store hours or phone ahead before visiting.

What we’re doing to keep our shoppers, community and staff safe

As we continue to follow guidance from the New Zealand Government, below are some of the measures we are taking to provide a safer shopping experience for our shoppers and staff:

- Enhanced cleaning hygiene and sanitisation regimes will continue with a focus on public spaces, particularly our high touch point surfaces.

- Hand sanitiser is available at key locations throughout the Centre.

- Play areas and kiddie rides have been closed temporarily.

- Hire equipment such as kiddie cruisers and prams will not be available for hire. You will still be able to hire wheelchairs and mobility scooters from our Customer Service desk.

- We have removed our comfort zone seating around the Centre.

- Foodcourt seating has been reduced to a maximum capacity of 100.

- Following the New Zealand Government guidelines, retailers may need to limit the number of shoppers in their store. You may be required to wait outside storefronts and will be guided by staff and signage.

- Stores may also request contact details for contact tracing which is in accordance with the requirements of the New Zealand Government.

How you can keep others safe when visiting

- Follow physical distancing guidelines when visiting

- Continue practicing good hand hygiene and cough etiquette

- If you are feeling unwell or have flu-like symptoms, please stay at home

Physical distancing

- We are following the Government physical distancing guidelines and you’ll see signage throughout the Centre to remind everyone to keep their physical distance when visiting.

Foodcourt

- Foodcourt seating has been reduced to a maximum capacity of 100.

- Our cleaning team will ensure tables in the foodcourt are sanitised and cleaned between each use.

- You may wish to get takeaway items to consume elsewhere.

- We have installed physical distancing measures on our table tops,

Customer Service Desk

- We have installed safety screens on our Customer Service Desks and may need to limit staff numbers to ensure physical distancing so please use the queuing system and we appreciate your patience.

- Gift Cards will be available for purchase either at the Customer Service Desk using contactless eftpos systems, or online here.

- Contact tracing will be required.